When you buy a JAPCELL product, we offer you the peace of mind of our support promise:

  • 1 year fast-exchange guarantee on every JAPCELL product
  • we’re fair, so we’ll exchange any product that “misbehaves” in a way that can’t be called normal wear and tear
  • if a JAPCELL product is the direct cause of damage to your equipment, we’ll compensate for your loss up to €1500 (euro)
  • no matter where you buy your JAPCELL product, you get support directly from us

If you have questions relating to our promise or any of the points above, feel free to contact us. Same goes if you’re having a misbehaving JAPCELL product.